Customer Service

Welcome to RegisteredGroom.com Customer Service.  If you can't find what you are looking for on this section, please feel free to contact us and we would be glad to assist you in any way necessary.

FAQs

Do I get charged sales tax for my order: Only Missouri residents will be charged sales tax.

What shipping methods do you use: All orders are shipped using standard ground methods.  For more information see the "Shipping Policy" information on this page.

Can I use expedited shipping: Unfortunately at this time we cannot accomodate expedited shipping requests.

Shipping Policy

The shipment method varies from product to product. We ship UPS, FedEx, USPS, and Freight, whichever method is most economical and efficient for the specified product.  All products are shipped using standard ground shipping methods.

Return Policy

Orders that are currently in "Approved" status can be cancelled by contacting us using the methods listed on our "Contact Us" page.  After orders are moved into "Processed" or "Shipped" status they cannot be cancelled.  After receiving shipment of the order please contact us using the methods listed on our "Contact Us" page.